Awarded for expanding payment options and automating billing systems, which led to a 72% reduction in customer complaints and an increase of PHP 21.7 million in timely payments.
Acknowledged for its commitment to environmental conservation through initiatives like the rehabilitation of the Tigum-Aganan watershed and community programs such as TaTAP Ilonggo and the Training-2-Employment (T2E) program.
Honored for integrating advanced technologies such as leak detection devices, pressure valves, and real-time monitoring systems to optimize water distribution and management.
Recognized for implementing a Geographic Information System (GIS)-based Water Loss Reduction Program that significantly reduced Non-Revenue Water (NRW) and enhanced operational efficiency.