1. How do MPIW operate ?
For residential accounts:
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
For commercial accounts:
- applicant must have a secretary’s certificate indicating him/her as company’s representative;
- or the owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
2. What is the relationship of MPIW and MIWD?
For residential accounts:
- completely filled out application form
- signed Terms and Conditions
- government-issued ID card or certificate with photo and signature
- building permit
- lot title/tax declaration or notarized waiver
For residential accounts:
- the same 5 documents required for residential accounts
- lot title/tax declaration
- business permit
- lease contract (if renting building/space)
* MIW may change the requirements as needed
3. Who is the owner of MPIW?
The applicant must attend the Customer Orientation Seminar conducted every Wednesday, 2:00 o’clock in the afternoon.
4. Where is MPIW’s service area?
The applicant must attend the Customer Orientation Seminar conducted every Wednesday, 2:00 o’clock in the afternoon.
5. How can I contact MPIW Hotline?
6. How you can spot our staff during an incident?
1. What are the grounds for disconnection of my account?
- for those not paid for at least 2 consecutive billing periods after the lapse of the due date
- voluntary applied for service closure due to no occupant, transfer residence , no water or demolished area.
- temporary closure due to no water, fire victim, area has water contamination or odorous water
- for service connections failed to settle compromise amount apprehended for illegal connection.
2. How to request for temporary disconnection of my account?
Submit the following for temporary closure of account:
- Certification from account owner why he/she wants to close his/her account temporarily.
- Sketch (Residence Location)
- Copy of valid ID
3. How to request for reconnection of my account?
- Settle all outstanding accounts.
- Submit all the requirements for reconnection of service connection:
- Completely filled up application form
- Copy of 2 valid government issued ID
- Sketch (location of residence)
- Proof of Billing
- Lot Title or Contract to Sell
- Receipt of payment of arrears (if there is) and reconnection fee
4. When can I apply for a reconnection?
MIW will reconnect the following service connections:
- service connections that are temporarily disconnected
- when all water fees and penalties are paid
5. How long will the reconnection process take?
For the convenience of consumers, reconnection is done as soon as payment is made.
6. Are there fees related to a reconnection?
Only consumers whose residences/buildings were found, after verification, to have been abandoned or demolished are exempted from paying the fees if they apply for a reconnection within one month from the disconnection of their service connections.
7. Is there a limited period to apply for a reconnection?
The water meter will be pulled out for permanent disconnection two months after the temporary disconnection.
1. Why does the meter dial continue to spin even if it is not in use?
This shows that you have a leak.
2. Why is the meter dial not spinning even if the water is being used?
Your water meter may be defective. You can request for a water meter test at the office.
3. Can I request for a new meter?
Only when the existing water meter is defective.
4. How can I report stolen meter?
Other than reporting this in the office of MIW, you will also have to report the incidence to the nearest police station in the locality for blotter reporting.
1. How do I pay for my water bill?
For residential accounts:
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
For commercial accounts:
- applicant must have a secretary’s certificate indicating him/her as company’s representative;
- or the owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
1. What is NRW?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
2. Why do we need to reduce NRW?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
3. What is the difference between Commercial and Physical Losses?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
4. What is an underground leak (UL)?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
5. How do I know if I have a leaking pipe?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
6. How can I report if I see a leakage?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
1. What is Flushing?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
2. Can I store water?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
3. Can I still use the water even its colored brown?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
1. How do you ensure that water is safe from MPIW?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
2. Why is the watercolor brown after water interruption?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
3. Why is there bubbles in the water?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
4. My water has a strong chlorine smell. Is this safe to use?
- an individual at least 21 years old
- an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
- a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
- someone owning only one service connection per household
- an occupant of a household (as defined in the customer handbook)
1. How can I apply for a Senior Citizen Discount?
Applicant must fill-up application form for Senior citizen Discount Privilege at the Commercial Division with the following documents for verification of qualification:
- Proof of Identity (OSCA ID)
- Proof of Account Registration (water bill)
- Proof of Residency (Barangay certification)